Bonnie McGraw is the office manager for the Brunswick Eye and Contact Lens Center and has enjoyed working with Dr. Brunswick since 1999 as her optometric assistant. She has extensive experience in the optometry field. She assists Dr. Brunswick by preparing the patient with the pre-testing before the eye examination. Bonnie also performs all of the contact lens classes for the patients. She instructs patients how to properly insert and remove contact lenses for the first time so that patients are comfortable with this experience. She is also a frame and lens specialist and has exceptional knowledge about proper frame styles to compliment certain face shapes and her expertise in lens selection will provide the patient with the most thinnest and lightweight lens possible. She also provides complimentary adjustments for glasses. Bonnie has also worked with several insurance companies in the past and she will assist patients with billing and insurance questions. She is committed to providing the most comfortable and educational experience possible at Brunswick Eye and Contact Lens Center.

 

Bonnie lives in Henry County with her husband, Joe, for 33 years. She is the proud mother of three children; James, Erin who is married to Jason, and Andrew.  She has become a grandmother to a beautiful grandson, Logan.

 

Lori Froelich is the head receptionist for Brunswick Eye and Contact Lens Center. Lori has extensive experience in this area. Her duties include scheduling appointments, pre-authorizing and filing insurance claims, and applying insurance to the fee slip. She will make sure that the check in and check out process is smooth and pleasant. Lori also is being trained in the optical field and she is a frame stylist. She will assist you in making the correct choices for frame styles according to facial structure and prescription features. Lori has worked in the medical field as receptionist at Mercy Hospital of Defiance and she has also worked for Promedica Health System. Lori will be glad to greet you the day of your visit and answer any insurance questions that you may have.
 
Lori graduated from Tinora High School and continued her education at Northwest State Community College where she received her associate's degree. She has 20 years of experience in the medical office setting.
 
Lori resides in Defiance with her husband Kevin, daughter Abby, and son Derek.

 

 

 Karen Perdue came to Brunswick Eye and Contact Lens Center with 34 years of experience in the optical field. She is the head optician and is proficient in all areas of the optical field. She is licensed by the state of Ohio and has had experience in retail and private practice optometry. She excels in the area of proper adjustment of your glasses for a comfortable fit. She has the expertise in the lab at grinding and edging lenses. Karen will be with you throughout the entire optical gallery experience. She is an expert frame and lens stylist and will assist you in selecting the most complimentary frames for your facial structure and evaluate the type of lens that you will need depending on the prescription required. If able, she will then grind your prescription in the lab. Karen will be happy to educate you on the various optical products and how to properly clean your glasses.

 
Karen has spent 27 years in Defiance as an optician. She has worked at several offices and understands the true importance of customer service. You can stop in any time or go through the drive thru and she will be glad to do a complimentary adjustment for you. Born and raised in this area, she enjoys seeing all the familiar faces she has taken care of in the past and she is anxious to get to know new patients. She brings with her a love for the optical business and a love for people.
 
She and her husband, William, live outside of Ayersville, Ohio. They have 3 grown children and 6 grandchildren. She enjoys golf, reading, and spending time with her family.
 
Come in and let Karen show you around!!!
 
 

Kelly Willett is a licensed practical nurse and an optometric assistant for Brunswick Eye and Contact Lens Center. She is a native of Defiance and graduated from Defiance High School. She earned her certificate in Practical Nursing from Northwest Community College and is licensed by the state of Ohio.

 

Kelly has been providing care to patients for 19 years. She asssists Dr. Brunswick and  Dr. Lacey, conducting necessary testing prior to the patients' eye examinations. She has experience in proper frame and lens style to compliment and accommodate each individual's needs and lifestyle. In addition, she happily provides eye wear adjustments and repairs.

 

Kelly enjoys meeting and caring for each and every patient and strives to exceed their personal optical needs. Kelly lives in Defiance with her husband Ken. They are proud parents of 5 children and grandmother of 2. She enjoys reading, gardening, and relaxing at the lake.

 

 

 

Shelley Fickel joins Brunswick Eye and Contact Lens Center with a vast knowledge of ophthalmology and optometry experience. Shelly graduated from Continental High School and received her Licensed Practical Nursing degree from Northwest State Community College. Shelley also received her paralegal degree from ONOH. Shelley has worked with the Retina Vitreous Associates and with Dr. O’Donnell as an ophthalmology technician. She has over 17 years of experience in the medical field in areas such as home health, trauma, dialysis, and OB in the NICU for critically ill babies.

 

Shelley will be found all over the office. She will pre-test the patients and do the preliminary work-up for the doctors as well as performing specialized glaucoma testing including visual field testing. She works with insurance billing and she can be found in the laboratory assisting patients with glasses.

 

In her spare time, Shelley likes to spend time with her family and has a love for photography. On Sundays, Shelley tours with a traveling photography company. Shelley has 3 beautiful children; Ashley who is married to Garrett, Tyler, and Justin and a grandbaby due in October.

Pam Plummer joined Brunswick Eye and Contact Lens Center in 2013.  She has been a licensed optician in the state of Ohio since 1997.  She has extensive training in both the ophthalmology and optical fields.  She has over ten years of previous experience as an ophthalmology technician with Dr. Phillip O’Donnell, and is very knowledgeable about eye health and the treatment of eye diseases.  Pam thrives on sharing her knowledge to the patients that she assists, whether it is pre-testing for the doctors, performing diagnostic testing on the eyes, or helping people pick out frames and determining the best lens options depending on the patient’s prescription.  Pam is also excellent at adjusting and repairing eyewear.  She has extensive knowledge at making a frame feel comfortable on a patient’s face and fitting it correctly.  Pam also works in the lab to edge lenses to properly fit into frames.  In other words, she is well-versed in about every area of the office.

 

Pam resides in rural Defiance with her husband Matt and their two sons Lawrence and Alex.  They have three daughters and a son that are grown, as well as having six grandchildren.


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Michelle is a front desk receptionist/ optician at Brunswick Eye and Contact Lens Center.  Michelle graduated at the top of her class from Northwest State Community College with an Associates degree in Office administration Medical Support.  She has worked in the optometry field for several years and has a vast knowledge of all areas of the office.  Michelle may be in the office adjusting and repairing glasses.  She is also trained to work together with a patient to select the most appealing frame for the patient's facial structure.  She also can be found pre-testing for the doctors to give them preliminary information before the eye exam, scheduling appointments, and filing insurances.  
Michelle is very active in her church, Poplar Ridge Church of the Brethren where she is on the Church Board, Music and Worship Commission, Vacation Bible School Director, Pre-School Board, and she also programs the computer each Sunday for service.
Michelle resides in Defiance and has been married to Jason Russell for 14 years.  She has 3 children: Randy, Melissa, and Jacob. She is also the grandma to the beautiful Lily.  When she is not at the office, Michelle enjoys baking, quilting, and drawing.

 

 

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  Norma is a Vision Therapy Assistant for Brunswick Eye and Contact Lens Center.  She is currently under the guidance of our vision therapy doctor, Dr. Cassandra Higbea, in conducting and implementing vision therapy programs to our patients.  Norma will be meeting with patients in our office for 45 minute vision therapy sessions.  She enjoys getting to know the patient and most of all, making them a better reader!!  Norma wants to ensure that every session is smooth, positive, and a fun experience for every patient. When she is not performing vision therapy sessions, you will find Norma in the pre-testing area preparing the patients to see the doctors. Norma is well-versed and she is also fluent in Spanish.  If you need her to communicate in Spanish, she will be available to assist you.  Communication is key in our office, and we want to make sure we can assist all people and not have a language barrier for proper care.
Norma has 25 years experience working as an Early Childhood Educator with six of those years spent as administrator for a local pre-school program.  She is currently teaching part-time in a preschool program along with her responsibilities at Brunswick Eye and Contact Lens Center.  Norma resides in Ney with her husband, Rick, their son Ian, and their dog, Izzy.  She also has 2 older step-sons, Kevin and Brandon and a granddaughter Sophia.  In her spare time, Norma enjoys spending time with her 3 sons, family and friends.

 

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Micki is a billing and coding specialist at Brunswick Eye and Contact Lens Center.  She works on filing insurance claims and working with insurance companies when there is a claim denial.  Micki graduated from Napoleon High School and has a Bachelor of Science degree in Business Administration from Bowling Green state University.  Micki has worked at Henry County Hospital and various private practice physicians offices in the past.  She will work with patients to appeal claim denials and figure out any issues with insurance problems.
Micki is a lifelong Henry County resident and is married to Mike Shepard.  She has 2 grown children Tyler and Marissa.  In her spare time, Micki enjoys gardening, BGSU hockey, and spending time with family and friends.

  Paula is one of our 4 opticians. She has over 9 years of experience in the optical field. Paula loves helping patients find that perfect frame.  She will give you the guidance and knowledge to care for your lenses and recommend the most suitable lenses for your hobbies and lifestyle. She is also excellent at repairing your glasses as well as adjusting them to make sure they are comfortable.  She also has extensive knowledge in fitting the frames to your face so that the vision is the best that it can be.  Paula also helps to edge your lenses for your frames with our in-house lab so that the service can be as quick as possible.

Paula is married to Perry. She is the proud mom of 4 children, a daughter-in-law, 2 step children, and 3 beautiful grandchildren.

Paula and Perry reside in Defiance and when she is not working, you might see them traveling in their RV or riding on the Harley seeing new places.  Also in her spare time, Paula loves spending time with her family as well as her church family.
   

 

  Stephanie is one of our very talented receptionist at the office. You will see her when she greets you with a hello and a smile. She has over 15 years of customer service experience. Whether you need to make an appointment, have questions about your insurance benefits, or need to order new glasses/contacts, Stephanie will gladly help you.

Stephanie is married to Adam and they reside in Napoleon.  They have a beautiful boy, Brennen and 2 cats.

In her spare time, Stephanie is very talented and crafty. She loves to bake, sew and make fun costumes.  She loves to make My Little Ponies.


   

 

       Jodie is one of our talented receptionist. Jodie is very educated in assisting you with your insurance benefits, scheduling appointments, and ordering your glasses/contacts. She has many years of experience in customer service,  and has worked in multiple medical office settings. Jodie will give you that great personal touch to give you a great experience here at our office.

In her spare time, Jodie loves spending time with family and friends and being outdoors. Jodie lives in Defiance with Fiance Mike with their dog Max and 2 turtles, Leonard and Sheldon.

    Anne is one of our fabulous receptionist. She will be one of the first people that will greet you with a smile as you begin your experience here at the office. She answers the phone to answer all your questions and schedule your appointments, assists you with your insurance and answers all your benefits questions. When in a pinch and we need help, you may also see her pretesting patients to get them ready for the doctor. You can say Anne is very well rounded and professional.

Anne graduated from Defiance College with a degree in marketing. She has many years of office and customer service experience.

Anne is currently engaged to Ray and has 4 children, Dylan, Gavin, Breckin, and Brynn. When she isn't working, Anne loves to spend time with her friends and family and going for walks.