Join us for our BOGO sale Tuesday, November 14, from 9:00 am - 8:00 pm!


Bonnie McGraw is the office manager for the Brunswick Eye and Contact Lens Center and has enjoyed working with Dr. Brunswick since 1999 as her optometric assistant. She has extensive experience in the optometry field. She assists Dr. Brunswick by preparing the patient with the pretesting before the eye examination. Bonnie also performs all of the contact lens classes for the patients. She instructs patients how to properly insert and remove contact lenses for the first time so that patients are comfortable with this experience. She is also a frame and lens specialist and has exceptional knowledge about proper frame styles to compliment certain face shapes and her expertise in lens selection will provide the patient with the thinnest and most lightweight lens possible. She also provides complimentary adjustments for glasses. Bonnie has also worked with several insurance companies in the past and she will assist patients with billing and insurance questions. She is committed to providing the most comfortable and educational experience possible at Brunswick Eye and Contact Lens Center.


Bonnie lives in Napoleon with her husband, Joe. She is the proud mother of three children; James, Erin who is married to Jason, and Andrew.  She has one beautiful grandson, Logan.


Lori Froelich is the head receptionist for Brunswick Eye and Contact Lens Center. Lori has extensive experience in this area. Her duties include scheduling appointments, pre-authorizing and filing insurance claims, and applying insurance to the fee slip. She will make sure that the check in and check out process is smooth and pleasant. Lori also is being trained in the optical field and she is a frame stylist. She will assist you in making the correct choices for frame styles according to facial structure and prescription features. Lori has worked in the medical field as receptionist at Mercy Hospital of Defiance and she has also worked for Promedica Health System. Lori will be glad to greet you the day of your visit and answer any insurance questions that you may have.
Lori graduated from Tinora High School and continued her education at Northwest State Community College where she received her associate's degree. She has 20 years of experience in the medical office setting.
Lori resides in Defiance with her husband Kevin, daughter Abby, and son Derek.



Karen Perdue came to Brunswick Eye and Contact Lens Center with over 30 years of experience in the optical field. She is an optician and is proficient in all areas of the optical field. She is licensed by the State of Ohio and has had experience in retail and private practice optometry. She excels in the area of proper adjustment of your glasses for a comfortable fit. She has the expertise in the lab at grinding and edging lenses. Karen will be with you throughout the entire optical gallery experience. She is an expert frame and lens stylist and will assist you in selecting the most complimentary frames for your facial structure and evaluate the type of lens that you will need depending on the prescription required. If able, she will then grind your prescription in the lab. Karen will be happy to educate you on the various optical products and how to properly clean your glasses.

Karen has spent 27 years in Defiance as an optician. She has worked at several offices and understands the true importance of customer service. You can stop in any time or go through the drive thru and she will be glad to do a complimentary adjustment for you. Born and raised in this area, she enjoys seeing all the familiar faces she has taken care of in the past and she is anxious to get to know new patients. She brings with her a love for the optical business and a love for people.
She and her husband, William, live outside of Ayersville, Ohio. They have 3 grown children and 6 grandchildren. She enjoys golf, reading, and spending time with her family.
Come in and let Karen show you around!!!

Pam Plummer joined Brunswick Eye and Contact Lens Center in 2013.  She has been a licensed optician in the State of Ohio since 1997.  She has extensive training in both the ophthalmology and optical fields.  She has over ten years of previous experience as an ophthalmology technician with Dr. Phillip O’Donnell, and is very knowledgeable about eye health and the treatment of eye diseases. Pam is the lab manager.  Pam thrives on sharing her knowledge to the patients that she assists, whether it is pretesting for the doctors, performing diagnostic testing on the eyes, or helping people pick out frames and determining the best lens options depending on the patient’s prescription.  Pam is also excellent at adjusting and repairing eye wear.  She has extensive knowledge at making a frame feel comfortable on a patient’s face and fitting it correctly.  Pam also works in the lab to edge lenses to properly fit into frames.  In other words, she is well-versed in about every area of the office.


Pam resides in rural Defiance with her husband Matt. Combined they have six children and nine grandchildren.


Michelle Russell is our newest licensed optician at Brunswick Eye and Contact Lens Center.  She started out at the front desk, then felt a calling to the optical lab. Michelle graduated at the top of her class from Northwest State Community College with an Associates degree in Office administration Medical Support.  She has worked in the optometry field for several years and has a vast knowledge of all areas of the office.  Michelle may be in the office helping patients picking out frames, measuring glasses, writing up orders, and adjusting and repairing glasses.  She is trained to help you pick the most appealing frame for your facial structure.  Michelle can also edge lenses into your frame. She also can be found pretesting for the doctors to give them preliminary information before the eye exam, scheduling appointments, and filing insurances.  


Michelle is very active in her church, Poplar Ridge Church of the Brethren where she is on the Church Board, Music and Worship Commission, Vacation Bible School Director, Preschool Board, and she also programs the computer each Sunday for service.

Michelle resides in Defiance and has been married to Jason since 2000.  She has 3 children: Randy, Melissa and her husband Raven, and Jacob. She also has a beautiful granddaughter, Lily.  When she is not at the office, Michelle enjoys baking, quilting, and drawing.




Norma Rhodes is a Vision Therapy Assistant for Brunswick Vision Therapy.  She is currently under the guidance of Dr. Cassandra Higbea, where she conducts and implements vision therapy programs with the patients.  Norma meets with patients in our office for 45 minute vision therapy sessions.  She enjoys getting to know the patient and most of all, making them a better reader!!  Norma wants to ensure that every session is smooth, positive, and a fun experience for every patient. When she is not performing vision therapy sessions, you will find Norma in the pretesting area preparing the patients to see the doctors. Norma is well-versed and she is also fluent in Spanish.  If you need her to communicate in Spanish, she will be available to assist you.  Communication is key in our office, and we want to make sure we can assist everyone and not have a language barrier impeding proper care.

Norma has 25 years experience working as an Early Childhood Educator with six of those years spent as administrator for a local preschool program.  She was teaching part-time at a preschool before coming to Brunswick Eye and Contact Lens Center. 


Norma resides in Ney with her husband, Rick, their son Ian, and their dog, Izzy.  She also has 2 older step-sons, Kevin and Brandon and a granddaughter Sophia.  In her spare time, Norma enjoys spending time with her 3 sons, family and friends.



Micki Shepard is a billing and coding specialist at Brunswick Eye and Contact Lens Center.  She works on filing insurance claims and working with insurance companies when there is a claim denial.  Micki graduated from Napoleon High School and has a Bachelor of Science degree in Business Administration from Bowling Green State University.  Micki has worked at Henry County Hospital and various private practice physician offices in the past.  She will work with patients to appeal claim denials and figure out any issues with insurance problems.

Micki is a lifelong Henry County resident and is married to Mike Shepard.  She has 2 grown children Tyler and Marissa.  In her spare time, Micki enjoys gardening, BGSU hockey, and spending time with family and friends.

Stephanie Smith is one of our very talented receptionists at the office. You will see her when she greets you with a hello and a smile. She has over 15 years of customer service experience. Whether you need to make an appointment, have questions about your insurance benefits, or need to order new glasses and contacts, Stephanie will gladly help you.


Stephanie is married to Adam and they reside in Napoleon.  They have a beautiful son, Brennen and 2 cats Francis and Cootie.


In her spare time, Stephanie is very talented and crafty. She enjoys music and plays the piano. She loves to bake, sew and make fun costumes.  She loves to make "My Little Ponies."



Jodie Lee is one of our talented receptionists. Jodie is very educated in assisting you with your insurance benefits, scheduling appointments, and ordering your glasses and contacts. She has many years of experience in customer service,  and has worked in multiple medical office settings. Jodie will give you that personal touch to give you a great experience here at our office.


In her spare time, Jodie loves spending time with family and friends and being outdoors. Jodie lives in Defiance with her husband Mike, their dog Max and 2 turtles, Leonard and Sheldon.

Anne Garcia is one of our fabulous receptionists. She will be one of the first people that will greet you with a smile as you begin your experience here at the office. When calling in she will answer all your questions and schedule your appointments, assists you with your insurance and answers all your benefit questions. When in a pinch and we need help, you may also see her pretesting patients to get them ready for the doctor. Anne is very well rounded and professional.


Anne graduated from Defiance College with a degree in marketing. She has many years of office and customer service experience.


Anne is married to Ray and has 4 children, Dylan, Gavin, Breckin, and Brynn. When she isn't working, Anne loves to spend time with her friends and family and going for walks.